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Jmyvp handles pet-toy return requests through one written review so the ordered toy, every attached handle, strap, or support component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A pet-toy return is assessed as the complete listed item. Every mat, pocket, ruffle, ring, handle, sleeve, tunnel arm, window, wire channel, connector, seam, storage tie, and supplied component must remain intact and together unless our support team confirms that a specific damaged part should be handled separately. For pet-toy orders, support review may refer to listed material, dimensions, pocket or opening count, ruffles, handles, lattice cells, tunnel arms, windows, support wires, connectors, seams, storage ties, unused hygiene condition, supplied pieces, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because pet toys are hygiene-sensitive animal-contact items, an eligible non-defective return must remain completely unused, clean, dry, and unaltered. It must be free from pet contact, fur, saliva, food, treats, odors, stains, bite marks, tooth punctures, claw marks, cleaning residue, stretched handles, pulled seams, torn fabric, cut lattice cells, exposed wire, heat exposure, outdoor weathering, or modification. Opening the parcel and conducting a careful dry visual inspection does not by itself prevent a return when the complete item otherwise remains new.
Repack an approved pet-toy return only when it is clean, completely dry, and otherwise eligible; lay an activity mat flat or loosely roll it, keep a molded ring relaxed, and collapse a spring-wire tunnel only according to its supplied storage method. Protect pockets, ruffles, handles, lattice edges, window binding, support-wire channels, connectors, seams, and storage ties with clean dry interleaving material so components cannot snag, deform, absorb odors, or move independently during transit. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the returned toy and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@jmyvp.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Brookfield, VIC 3338, Australia.
In the first email, identify the SKU and toy format and state whether the request concerns material, dimensions, pockets, ruffles, backing, handles, lattice cells, sleeves, tunnel arms, openings, windows, wire channels, center connector, seams, storage ties, delivery damage, an incorrect item, or a missing supplied piece. For visible transit damage or an incorrect product, clear photographs of the unused toy and outer parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available pet-toy format after the original complete, unused item is approved for return. Any difference in price, dimensions, material, play structure, attached components, or availability will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@jmyvp.shop or +61 468 228 630. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).